Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

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Your Role and Responsibilities

• Troubleshoot problems and provide timely resolutions in accordance with established SLAs, if required in cooperation with the Client or 3rd party suppliers
• Communicate effectively with customers about the resolution and timeframe, keeping users informed of progress
• Perform Level 2 support based on troubleshooting instructions for in-scope applications
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
• Monitor integrations between applications and redirect failed transfer to the client or other applicable 3rd party provider for resolution;
• Plan, coordinate and perform application deployments following the installation procedures and guidelines
• Create, maintain and update product documentation, knowledge base and procedures
• Follow internal procedures and Incident, Problem, and Change Management processes

Required Technical and Professional Expertise

• Graduate Information Systems, Computer Science, Engineering or equivalent
• Basic knowledge of SQL / database
• Basic knowledge of Linux / Unix
• Basic ETL knowledge (Informatica 10.4, 10.5 or Informatica in Cloud is an advantage)
• Analytic and problem solving skills
• English language skills: Fluent
• Strong verbal and written communication skills
• Good interpersonal skills and ability to work in teams.

Preferred Technical and Professional Expertise
n/a