Introduction
The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.

#LI-hybrid

Your Role and Responsibilities
Brief activity description:
This role is for an operational support project structured on ITIL Framework; offers support to the clients and client resolution teams and act as a single point of contact

Responsibilities:

• Open and assign incidents/service requests as per internal process/procedures received from different sources: phone, email, ticketing tools;
• Process user and access management requests;
• Communicate, follow up and manage centralize distribution lists via Email Exchange Console;
• Send mass mails and notifications emails to customer for the maintenance window or unavailability of the applications and platforms in scope;
• Publishing documentation on different sites;
• Driving surveys;
• Collaboration and communication with other client stakeholders and project teams to prioritize and ensure incident and service requests resolution.
• The Internship program is for a determined period of 3 months – full time with a high possibility to extend the collaboration.

Benefits

• After 3 months of internship the candidate can be offered the option of a permanent position in IBM
• Interaction with IBM professionals to gain industry insight and exposure to international projects
• Supportive work environment
• Ongoing learning and development opportunities

Required Technical and Professional Expertise

• Last year student or fresh graduate of a technical faculty: Cybernetics, Computer Science, Mathematics etc.
• Logical thinking and problem solving abilities;
• Teamwork, good communication skills (both written and spoken);
• English advanced

Preferred Technical and Professional Expertise

• German or French skills represents an advantage;
• Some customer service/ support desk experience;
• Technical skills: basic knowledge of Unix and Windows, basic database knowledge;
• ITIL knowledge.