Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Freudenberg Performance Materials is a leading global supplier of innovative technical textiles for the markets of automotive, building materials, apparel, energy, filter media, healthcare, building interiors, shoe and leather goods as well as specialties. The company generates sales of approx. 1.6 billion euros, has 32 production sites in 14 countries around the world and more than 5,000 employees. Freudenberg Performance Materials attaches great importance to social and ecological responsibility as the basis for its business success.


You support our team as

Indoor Sales Professional with German

Responsibilities:

• Proactively follow the market-to-order process (qualify leads, create customer account (if applicable) Opportunities and Quotes with CRM on time;
• Follow UP (by phone or email) on issued quotes and constantly coordinate with the account managers according to our internal guidelines;
• Work to build solid relationships with our customers. Encourage and maintain a positive approach to customer service and Inside Sales;
• Provide a fast response to customer queries and complaints. Be able to recognize major clients and understand the nature of their business;
• Proactive customer support (incl. Complete pre-sales support for assigned c-customers) and support of the account managers and proactive quote handling to achieve high-level customer satisfaction;
• Demonstrate a bright, cheerful, and helpful telephone and email manner with customers, suppliers, and colleagues;
• Make the coordination between customer requests and the different stakeholders;
• Setup and maintain customer master data, product master data, supplier master data, customer and supplier pricing;
• Maintain customer portals;
• New customer acquisition;
• Support and participate in internal projects.

Qualifications:

• Bachelor in Economics or similar;
• Experience in similar position / BPO industry;
• Advanced English and German language skills;
• Proficient knowledge of MS Office programs (Outlook, Word, Excel, etc.);
• Experience in working with SAP and/or CRM tools represents an advantage;
• Independent and responsible way of working;
• Good communication skills and team spirit;
• Innovative mindset;
• Fact-driven and strong analytical skills;
• High ambition and customer orientation in the B2B area.

If you like to make a difference and if you would like to be a part of a growing, successful company, then this is the moment to join Freudenberg and become part of a great team!