Candidatul ideal

• Good command of the French language, both written and verbal (at least B1 level);
• Previous customer service experience (specific service desk experience might be a plus);
• Attention to details;
• Autonomy in taking decisions;
• Responsible for actions taken;
• Quality driven;
• Organised person;
• Microsoft package – Word, Excel, Outlook.

Descrierea jobului

Main responsibilities

• Provide Desk Support to monitor WiFi alerts on SNCF trains;
• Triage incoming alerts using the Customer’s network monitoring toolset;
• Incident management:
  • Identification of the End User if taking a call;
  • Logging of the Incident;
  • Assign an individual reference number to each Incident;
  • Record, track and update accepted incidents within the Incident management tool;
  • Initial diagnosis of the Incident;
  • Categorisation of the Incident;
  • Prioritisation of the Incident;
  • Escalation where required;
  • Closure of the Incident.

What we offer:

• High quality external and internal technical trainings with a dedicated training department.
• Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans.

Monthly benefits package:

• Fixed benefits:
  • Private medical subscription
  • Recommendation Bonuses for new team members
  • Work from home allowance
  • Transportation allowance
  • Easter/Christmas bonus
  • Free Bookster corporate library subscription
  • Career development opportunities
• Flexible benefits:
  • Meal tickets
  • Vacation & cultural vouchers
  • Retail vouchers (eMAG, IKEA)