The Inside Sales Specialist supports the sales and customer service departments on all commercial matters:

• Collects all kinds of related information from (potential) customers and clients;
• Approaches potential customers and clients and tries to arrange a personal visit from one of the sales managers;
• Maintains relationship with existing customers;
• Sends information (material) and archiving relevant correspondence;
• Sets up and manages the customer database, fuel surcharges and rates;
• Supports the sales department and customer service;
• Supports in setting up and managing a standard framework of costs and cost price calculation;
• Prepares quotes, responds to RFI’s and RFQ’s;
• Monitors tender platforms (such as Ticontract) for interesting tenders;
• Takes care of the financial assessment (creditworthiness);
• Identifies timely of deviations in quotations, orders / or the information received and the passing on of these deviations to the client;
• Coordinates the handling of completed orders (after-sales);
• Performs profitability analyses on all existing business;
• Monitors validity of rate agreements and acts pro-actively on expiring rates;
• Maintains and completes the tariff list for all customers;
• Prepares and sends of performance reports.
• Keeps up-to-date and conducts research regarding developments in the market