·     Responsible for the successful delivery of all BAU Technology and Voice tasks. ·      Hardware Inventory Management ensuring stock levels are constantly monitored.  ·      Proven ability to work independently with little supervision as well as in a team environment.  ·     Instrumental role for the successful delivery of IT relocation projects, undertaking the full audit and preliminary works promptly and to the highest standards. ·      Hardware request and receipt through our internal ordering system. ·      Excellent communication, interpersonal and customer care skills.   ·      Actively monitoring the ticket queue and managing requests through to completion. ·      Ability to work well under pressure and to tight timescales.    ·      Housekeeping on IT rooms.   ·      Strong organizational and problem-solving skills.   ·      Supporting events like annual Power down – post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam). ·      Knowledge of Windows operating system, applications, and computer hardware.    ·      Supports hardware decommissioning events. ·      Interacting with other support groups across multiple platforms.   ·      Supports Business moves / changes – ensure involvement in early stages of planning.   ·      Experience using a help desk call management system.         ·      Managing escalations through to conclusion. ·      Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN.   ·      Manage client expectations.  ·      Industry standard certifications a plus (MCSA, A+, Network+, CCENT, CCT).   ·      Setup and installation of Temporary training rooms / Office wide events - Expo's.   ·      Shell scripting experience a plus (Windows PowerShell, Perl, Windows cmd line).   ·      Comms room patching. ·      Experience in the financial industry.   ·      Supports work from home hardware requests. ·      An understanding of ITIL Service Support and Delivery disciplines and methodologies.   ·      Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to. ·      Focus on customer service.    ·      Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s. ·      Follow Client processes and procedures.    ·      Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service.      ·      Work across lines of service to ensure a coordinated approach to providing support for the customer.      ·      Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results.      ·      Perform basic troubleshooting, system upgrades and replacements for employees.      ·      Deploy equipment for new hires and refreshes and collect equipment from offboarded employees.      ·      Evaluate user requests and requirements and recommend effective technological solutions.      ·      Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.      ·      Will be required to work outside business hours and participate in additional weekend work.      ·      Image/re-image computers, configure IP phones and mobile phones.