Role:

We are looking for a Resident IT Technician with experience in the technical and / or assistance to users at SMEs or multinationals in order to fulfil technical activities and installations on our customer own sites.

Location: Ineu-Arad (fully onsite)

You are responsible for:

• end-user support include providing professional support to the customers and computer users, detecting flaw in the computer hardware, software and other equipment’s, and repairing the same.
• The major role of end user support professional is to diagnose a faulty program in the computer systems within an organization and provide immediate solution to the problem providing one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person

You tasks are:

• identify, diagnose, and resolve the level one / two issues in computer hardware and software in a systems such as Laptops, Desktops, Printers, Mobile Devices, Tablets etc.
• deal with software portfolio management and product life cycle management
• provide general desktop support, project coordination, imaging/ re-imaging PCs, and laptops
• coordinate with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same
• provide assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.
• provide smart hand support for Server and network devices

Requirements:

• +1 years of IT experience as a Level 2 Onsite Engineer
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Familiar with ticketing system
• Fluent Romanian and good English language skills

Benefits:

• Birthday Day off
• Buddy program
• Internal career development program
• International job opportunities
• Onboarding program
• Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher

Be Part of Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

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