Key Responsibilities:

• Helpdesk Management: Plan and coordinate daily activities, manage the team, and act as the escalation point for issues.
• Local Support Management: Oversee Field/Local Support and Staging teams, manage incident, change, and problem management, and ensure continuous improvement in tasks and processes.
• Implementation Management: Lead the implementation team, plan resources, and monitor effectiveness.
• General Management: Interface with requestors, manage ticketing tools, analyze incident trends, and recommend actions to reduce incidents. Ensure compliance with company policies and regulations.

We bring to the game a competitive salary and benefits, a lot of learning opportunities and the entire expertise and best practices of the Teleperformance Group: 40 years of experience and more than 500.000 customer interaction experts.

Each interaction matters - join our team and boost your career now!