JOB CONTENT:

·         Coordination of investments and budgets regarding IT.

·         Internal IT and computer use procedures; build IT documentation and improve the IT knowledge base for end users

·         IT and telecommunication activities of the 3 Romanian BD companies, including operation, implementation, analysis, 

   support, procedure development, troubleshooting and remediation.

·         Cooperation with the corporate IT department to ensure transparency between BDRO and other company  

   business units and Head Quarters, while taking advantage of the scale efficiencies.

·         Implement group IT solution and strategies for computer systems (SAP, LAN, PC, telecommunication…)

·         First contact for end users to handle their IT problems, questions and requests (via phone call, face to face, by

   preference by IT service desk tool)

·         Maintain contracts with companies and organizations that are relevant for the efficient operation of the IT

   department.

·         Coordinate with other departments to assure a smooth operation and thorough understanding of the IT needs and

   opportunities.

·         Responsibilities include but are not limited to:

o    Maintenance and administration of local area network and assets to include:

§  User access and support.

§  Server hardware administration and maintenance.

§  Network hardware equipment maintenance.

§  Mobile phone support

§  Perform system backups and recovery.

§  Physical installation of server- and networking equipment, network patching, backup handling…) under supervision of the group infrastructure manager

§  Asset management

o    Support computer hardware and peripheral equipment:

§  Installation, maintenance and management of the lifecycle of all end user equipment, including hardware and software installations.

§  Monitor, maintain, repair, and purchase computer systems, peripheral equipment and televisions.

o    Maintenance and administration of the VOIP telephone system

§  User access and support.

§  Server and telephone administration and maintenance.

o    Help Desk Support

§  Assist end users in resolving hardware and software issues

§  Analyze and route issues to proper IT support

§  Diagnose problems and perform troubleshooting activities

§  Document, track and monitor problems via JIRA Help Desk

 PROFILE:

• You have an university degree and at least one/two years of experience in the work field;
• You are self driven, dedicated and have excellent communication skills;
• You are open, smart oriented, friendly, positive and have good admin skills and high attention to details;

• You have the ability to prioritize and to work under pressure, while meeting deadlines;
• You are result oriented;
• You speak English fluently.

OUR OFFER:

• We offer you a job in a fast growing international organization where positivity, trust, creativity and team work are valued;
• You will receive a salary package according to your experience, topped with fringe benefits;
• You will be part of a wonderful, positive team that owns a great deal of experience in IT.