JOB CONTENT:

• Coordination of investments and budgets regarding IT.
• Internal IT and computer use procedures; build IT documentation and improve the IT knowledge base for end users
• IT and telecommunication activities of the 3 Romanian BD companies, including operation, implementation, analysis, support, procedure development, troubleshooting and remediation.
• Cooperation with the corporate IT department to ensure transparency between BDRO and other company business units and Head Quarters, while taking advantage of the scale efficiencies.
• Implement group IT solution and strategies for computer systems (SAP, LAN, PC, telecommunication…)
• First contact for end users to handle their IT problems, questions and requests (via phone call, face to face, by preference by IT service desk tool)
• Maintain contracts with companies and organizations that are relevant for the efficient operation of the IT department.
• Coordinate with other departments to assure a smooth operation and thorough understanding of the IT needs and opportunities.
• Responsibilities include but are not limited to:
  • Maintenance and administration of local area network and assets to include:
  • User access and support.
  • Server hardware administration and maintenance.
  • Network hardware equipment maintenance.
  • Mobile phone support
  • Perform system backups and recovery.
  • Physical installation of server- and networking equipment, network patching, backup handling…) under supervision of the group infrastructure manager
  • Asset management
• Support computer hardware and peripheral equipment:
  • Installation, maintenance and management of the lifecycle of all end user equipment, including hardware and software installations.
  • Monitor, maintain, repair, and purchase computer systems, peripheral equipment and televisions.
• Maintenance and administration of the VOIP telephone system
  • User access and support.
  • Server and telephone administration and maintenance.
• Help Desk Support
  • Assist end users in resolving hardware and software issues
  • Analyze and route issues to proper IT support
  • Diagnose problems and perform troubleshooting activities
  • Document, track and monitor problems via JIRA Help Desk