Main duties:

• Take decisions using existing knowledge base and your problem solving skills for the initial diagnostics of the technical incidents;
• Put knowledge and training to work in resolving as many incidents as possible on initial contact;
• Prove attention to details in recording and classifying all incoming technical incidents;
• Escalate and timely hand off to other resolving teams the incidents where no knowledge or solution was found;
• Be part of the team and help your folks meet the service performance indicators;
• Make our customers and users have a great day after talking to you;
• Learn, grow and have fun!

What we offer:

• High quality external and internal technical trainings with a dedicated training department.
• Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans.
• Monthly benefits package:
  • Fixed benefits:
    • Private medical subscription
    • Work from home allowance
    • Transportation allowance
    • Easter/Christmas bonus
    • Free Bookster corporate library subscription
  • Flexible benefits:
    • Meal tickets
    • Vacation & cultural vouchers
    • Retail vouchers (eMAG, IKEA)