Join our Team

Join our Team
At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker, and a force for good.

Responsabilities:

Providing and maintaining Ericsson hardware, software, and network solutions for the Ericsson users.
Support employee’s requests (ticketing system and / or direct and indirect onsite and remote support) regarding IT topics.
Client installation and configuration
Mobile devices provision, configuration, and End User Support
Maintaining local IT Asset management for (Network Equipment, Computers, Mobile Devices)
Troubleshooting activities and technical support. Providing trainings and developing manuals & user guidelines.
Ensuring stable IT environment following Ericsson IT Strategy and IT Security principles.
Actively participating and executing global and local IT Projects. 
Providing hands and eyes support for remote specialized IT teams.
Optimizing solutions, processes, and ways of working, providing innovative technology approaches. 
Participating in different cross functional teams, contributing to continuous improvements in the organization.
Support the employee experience improving process.
Managing local IT costs, providing basic finance reports and inputs for forecasts, tracking invoices, spends, and trends.
Performing cost efficient and timely manner IT activities.
Acting as an IT Ambassador.
Work on-site (8/5)

To be successful in the role you must have:

-    Education: Degree in Computer Science / Information Technology or other relevant fields or proven work experience  
-    Minimum 3 years of experience
Domain experience:
-    Previous exposure to IT ticketing systems
-    IT Processes & tools, infrastructure knowledge, O365 package
-    ITIL process certification or understanding
-    Client (Win 10), Mobile (Android, IoS)
-    ICT Infrastructure (HW, SW, IT Network, Video conferencing systems)
-    Systems Administration
Language skills:
-    Romanian Proficiency
-    English Proficiency
Additional Requirements:
-    Basic project management skills

-    Solid service and business development skills

-    Ability to translate technical issues into business risks

-    Good team player with a “knowledge sharing” mindset to contribute to team development/improvement continuous activities

-    Ability to work under pressure and be able to prioritize work accordingly to meet team objectives without or with support when needed

-    Good interpersonal communication skills sustaining the ability to communicate with both technical and non-technical people, either having or willing to develop a consulting approach

-    Customer oriented with a passion of following-up customer issues to their full and satisfactory resolution

-    Highly organized and detail oriented with the ability to handle both technical and related administrative tasks

-    Microsoft Office savvy with ability to create reports from data in various IT systems

-    Analytical skills
 

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 
What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Romania (RO) || Bucharest

Req ID: 756296