IT Support Technician with English - Bacau
Adaugat: 1 săptămână în urmă
SCC Services Romania
IT Support Technician with English - Bacau
Adaugat: 1 săptămână în urmă
SCC Services Romania
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ROLE AND RESPONSIBILITIES:
- Act as initial point of contact for all end-user support requirements;
- Act as first line support for any users experiencing issues with room bookings;
- Provide video and audio 1st line support services;
- Incident logging and tracking;
- Attempt to resolve as many incidents as possible at first point of contact offering advice and guidance;
- Provide day-to-day Video Conference session support, including programming call and call monitoring, assist in testing links to authorised external companies, monitor usage and availability of equipment in rooms;
- Record all incidents and Video conference requests within the SCC service desk tool;
- Monitor mailbox in accordance with OLA’s and SLA’s.
What we offer:
- High quality external and internal technical trainings with a dedicated training department.
- Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans.
- Monthly benefits package:
- Fixed benefits:
- Recommendation Bonuses for new team members;
- Private medical subscription;
- Work from home allowance;
- Transportation allowance;
- Easter/Christmas bonus;
- Free Bookster corporate library subscription;
- Career development opportunities.
- Flexible benefits:
- Meal tickets;
- Vacation & cultural vouchers;
- Retail vouchers (eMAG, IKEA).
- Fixed benefits:
Sfaturi de siguranta
- Nu trimiteti niciodata BANI in avans sau acte de identitate pentru aplicarea la un loc de munca. Nu trimiteti bani in avans pentru promisiuni de angajare sau alte oferte similare.
- Daca aveti impresia ca acest anunt nu este real, va rugam sa il raportati apasand butonul "Raporteaza Job"
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