Candidatul ideal

SKILLS, KNOWLEDGE AND EXPERIENCE:

• Excellent understanding of English – spoken and written;
• Confidence in speaking to users directly;
• Troubleshooting experience in a support environment;
• Ability to work under pressure ;
• Basic networking skills required;
• Basic Audio Visual knowledge preferred;
• Strong experience working in a service desk or incident management environment preferred.

Descrierea jobului

ROLE AND RESPONSIBILITIES:

• Act as initial point of contact for all end-user support requirements;
• ​Act as first line support for any users experiencing issues with room bookings;
• Provide video and audio 1st line support services;
• Incident logging and tracking;
• Attempt to resolve as many incidents as possible at first point of contact offering advice and guidance;
• Provide day-to-day Video Conference session support, including programming call and call monitoring, assist in testing links to authorised external companies, monitor usage and availability of equipment in rooms;
• Record all incidents and Video conference requests within the SCC service desk tool;
• Monitor mailbox in accordance with OLA’s and SLA’s.

What we offer:

• High quality external and internal technical trainings with a dedicated training department.
• Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans.
• Monthly benefits package:
  • Fixed benefits:
    • Recommendation Bonuses for new team members;
    • Private medical subscription;
    • Work from home allowance;
    • Transportation allowance;
    • Easter/Christmas bonus;
    • Free Bookster corporate library subscription;
    • Career development opportunities.
  • Flexible benefits:
    • Meal tickets;
    • Vacation & cultural vouchers;
    • Retail vouchers (eMAG, IKEA).