Key Responsibilities:

• Take decisions using existing knowledge base and your problem solving skills for the initial diagnostics of the technical incidents;
• Put knowledge and training to work in resolving as many incidents as possible on initial contact;
• Prove attention to details in recording and classifying all incoming technical incidents;
• Escalate and timely hand off to other resolving teams the incidents where no knowledge or solution was found;
• Be part of the team and help your folks meet the service performance indicators;
• Make our customers and users have a great day after talking to you.

What we offer:

• High quality external and internal technical trainings with a dedicated training department;
• Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans.

Monthly benefits package:
Fixed benefits:

• Private medical subscription
• Relocation allowance - 5000 lei
• Transportation allowance
• Easter/Christmas bonus
• Free Bookster corporate library subscription

Flexible benefits:

• Meal tickets
• Vacation & cultural vouchers
• Retail vouchers (eMAG, IKEA)