Further the expansion of its activities in Romania, Sonaca group is looking to reinforce its IT teams by recruiting an IT System Administrator. The person will be in charge to support end-users and manage IT local equipment (front-end and back-end computing and connectivity components) for first level activities. She/He will report to the Maintenance Manager.
Your mission within Sonaca Group:

• You will be in charge of end-user’s workplace management, network connectivity and first level support on local IT equipment;
• You will be the focal point of contact for IT Infrastructure team based in Gosselies for all Infrastructure topics;

You will be in charge of following activities:

• Support users, whether they are on site or working remotely for requests and issues; 1st level of problem solving
• Manage their equipment: computers, workstations, workshop tablets, tokens, phones, mobiles and subscriptions;
• Manage local printers, videoconferencing equipment and display screens;
• Manage local IT/OT connectivity requests and/or issues: cabling and first level network activities;
• Analyse, resolve and document cases into the ITSM ticketing tool; 1st level of problem solving
• Diagnose and report infrastructure issues to headquarter IT team, manage first level activities, do problem management with root cause analysis when applicable;
• Manage local assets lifecycle with Gosselies team, from provisioning and imaging to decommissioning and manage CMDB update;
• Be our first contact for communications to end-users relating to IT practices and services;
• Document installations and activities;
• Closely work in collaboration with the headquarter IT team in case of technical escalations;Optional activities for future development
• Manage client software installations, updates, uninstallations and licenses recording;
• Manage users’ creation and revocation, access and permissions for AD, M365 and some applications as SAP;
• Propose realistic and pragmatic solutions to improve local IT services;