• Manage and monitor various installed systems and infrastructure
• Install, configure, test and maintain a wide variety of operating systems (Server and Desktop), application software and system management tools
• Design, plan, implement, manage, test and troubleshoot back-up systems; test backup and restore policies
• Work within budget constraints to find the best possible solutions to company requirements
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with the rest of the IT Team to implement fixes
• Server and services administration, AD user administration, Security group management, Group Policy Management
• Perform network configurations as needed and troubleshoot networking issues
• Manage ITSM / Helpdesk tickets and follow-up with other support staff
• Provide support for company services and devices, analyzing and resolving possible causes of hardware/software problems
• Perform user configuration in various databases, like Redmine, TestLink, CRM/ERP, etc
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Manage and document system configurations
• Document problems and resolutions for future reference
• Provide technical training for company users
• Perform inventory of various Hardware and Software assets
• Perform other duties as assigned.