Responsability: end-user support include providing professional support to the computer users, detecting flaw in the computer hardware, software and other equipment’s, and repairing the same. The major role of end user support professional is to
diagnose a faulty program in the computer systems within an organization and provide immediate solution to the problem
providing one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person

Identify, diagnose, and resolve the level one / two issues in computer hardware and software in a systems such as Laptops, Desktops, Printers, Mobile Devices, Tablets etc.
deal with software portfolio management and product life cycle management
provide general desktop support, project coordination, imaging/ re-imaging PCs, and laptops
coordinate with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same
provide assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.
provide smart hand support for Server and network devices