Candidatul ideal

Education: An associate degree in IT, Computer Science, or a related field is preferred.
Experience: Prior experience in a technical support or IT-related role is beneficial.
Technical Skills:

• Understanding of Windows, network fundamentals, and hardware troubleshooting.
• Familiarity with common office software (e.g., Microsoft Office 365 Suite, email clients, NAS storage, Sharepoint).
• Follow the Microsoft Intune permissions and layers.
• Understand Networking layer model infrastructure - Firewall devices, managed switch and access points.

Communication Skills: Strong verbal and written communication skills, with the ability to explain technical issues in a clear and concise manner.
Problem-Solving: Ability to diagnose, resolve and communicate technical issues quickly and efficiently.
Team Player: Ability to work well in a team environment and collaborate with colleagues across departments.
Adaptability: Willingness to learn new technologies and adapt to changing IT environments.

Descrierea jobului

• Technical Support: Provide first-line support for hardware, software, and network-related issues. Respond to user inquiries and troubleshoot problems to ensure minimal disruption to operations.
• System Maintenance: Assist in the maintenance, installation, and configuration of desktop computers, laptops, printers, and other peripheral devices.
• Network Management: Support the maintenance, setup new connection points, and troubleshooting of local area networks (LAN), wireless networks, and internet connectivity.
• Software Installation and Updates: Install and update software applications as required, ensuring all systems are up to date with the latest patches and security updates.
• User Training: Provide basic training and assistance to end-users on the use of hardware and software, ensuring they can effectively perform their tasks.
• Documentation: Maintain accurate records of IT equipment, software licenses, and service requests. Document all technical procedures and solutions for future reference.
• Security and Compliance: Assist in monitoring and maintaining Webuild security protocols to protect against unauthorized access, data breaches, and other security threats.
• Inventory Management: Help manage and track IT inventory.
• Collaboration: Work closely with senior IT staff to identify areas for improvement in system performance and reliability. Assist with larger IT projects and initiatives as required.