Your mission:

Ensures that photovoltaic power plants meet the established service and operational level performance agreements as stipulated in SLAs;
Critically Reviews new SLA and liaise closely with legal to recommends favourable terms for the O&M team
Review service activity reports and report findings to clients as required;
Undertake the preparation of reports according to the SLA requirements;
Performs and/or reviews availability and PR calculations
Assist and undertakes all required monitoring activities, including participating in the weekend on-call rota.
Monitor critical accounts to accomplish quick and effective problem resolution;
Manage daily activities and assist in resolving outstanding issues around the sites;
Work closely with the field services teams to ensure full compliance with contractual obligations, including health and safety requirements
Liaising with internal GC dedicated teams, ensuring that product defects are promptly and efficiently escalated to the manufacturer;
Assist in the preparation of budgets, prepares payment orders for services received and invoicing for contractual fees
Aid with problem resolution for customers on escalated product issues and invoice disputes;
Provide Sales assistance in demos and/or customer site visits;
Compiling and preparing quotations of additional technical services;
Regular reporting and updating of internal KPIs;
Other duties commensurate with the role