• Has the knowledge to communicate the company's products and services to customers.
• Processes and manages customers complaints.
• Collects and analyses customer feedback.
• Checks daily shipments in a pro-active way (uses the internal applications to check/update order status);
• Checks and approves the administrative requests (costs for waiting on client, costs for non-performance, etc.);
• Establishes and maintains a productive relationship with existing customers and customers contracted through the freight exchange.
• Processes orders according to procedures (inserts order dates, loading/unloading locations, transport price, respective procedures etc. in the internal application. )
• Follows up and is always up to date with the driver’s route;
• Reports operational problems occurring on the route in a timely manner according to procedures (delays, technical problems, trailer exchange, etc.);
• Intervines and proposes solutions to avoid operational problems (delays, line stops, etc);
• Respects the procedures or procedure changes sent by direct supervisor or manager;
• Respects NCR procedures (creates, updates, checks, closes, based on NCR process flow);
• Gives correct, complete and necessary informations towards the colleagues at each shift change;
• Respects the internal procedures and the law;
• Creates and maintains a professional relationship with the colleagues (respects the procedures, don’t create conflicts);
• Updates in due time all necessary informations in all applications that he works with;
• Answers accurately in due time to all requests that are related to transport activity;

What do we offer
We are offering a challenging position and the opportunity to grow with us. You will have a role with varied responsibilities, working in an informal and collegial atmosphere.
In addition to our financial working conditions, we have some benefits such as meal tickets, private medical services, 13th salary, training opportunities and a proactive and friendly staff association.
If you enjoy a structured way of working with transports management systems in a healthy professional company ready to invest in people, innovation in transports means and IT solutions, then you are a good fit for this job.

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