Short company description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.





With more than 4,000 employees in our Bucharest, Cluj-Napoca and Iasi offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes eight domains: Finance and Accounting, Order Management, Procurement and Supply Chain, Sales Operations, IT Services, Customer Services, SOX Compliance and Trust and Safety.





Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iasi, or through our work from anywhere model. We offer our workforce a flexible work-life balance and enable them to work from the office, at home, or just about anywhere. Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Support, IT Support, Procurement, Order Management, Ad Moderation and Content Moderation.

Requirements

Minimum qualifications



 Basic understanding computer systems, mobile devices and other tech products

 Good communication skills (Hungarian min C1, Romanian min C1, English min B2)

 Good MS Office Suite knowledge (MS Word, MS Excel, Outlook, etc.)

 Analytical thinking and self-starter.

 Good interaction skills

 Collaborative approach



Preferred qualifications



 Client management expertise

 High motivation and ability to learn, eagerness to invest in personal growth

 Flexibility to change shifts based on urgent process requirements

Responsibilities

Responsibilities



- Provide support via phone/chat/e-mails, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time, on a priority established by the team leader;

- Fix IT issues according to the Standard Operating Procedures (SOP) and process trainings and documenting all cases, with accurate description of all troubleshooting steps followed;

- Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date;

- Provide the right Customer Experience and flag to trainers/management whenever additional support/knowledge is required

- Arrange working schedule with colleagues flexibly, according to business needs.



Shifts are rotating based on the following: Monday to Sunday – 24/7 split in 7 shifts covering from 00:00 to 24:00

Other info

What can we offer?



 Multi financial package (salary, meal allowance, flexible benefits)

 Stable job offers – undetermined time-period employment contract

 Work in a multicultural and diverse environment with employees from over 30 countries

 Genpact supports professional trainings and great career development opportunities

 Free access to our award-winning learning platform

 Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts