Short company description

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.


In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Requirements

How you’ll make an impact:



Resolves customer's inquiry through inbound calls/chat/portal tickets/e-mails;

Facilitates phone/ticket/chat (as per the need) requests for Billing Issues;

Manages /impersonate account of customers to walk through customer account online;

Provides professional, timely, and accurate delivery of service to all customers;

Troubleshoot and problem solve issues;

Educates customers on additional Billing services;

Processes transactions for relevant business processes in various systems and tracking tools;

Responds to and resolve general questions about services and billing including simple credit and account maintenance changes; Provides client advocate support through ad hoc issue resolution and perform escalations when necessary, across various internal organizations and communication.

Responsibilities

Advanced French and English language - minimum of B2;

Customer support experience ︈︂​︇︆​︅︉​︂︀︅it's a plus;

General PC experience including basic Google and Microsoft applications;

Understanding of Telecom Industry Basics; ​

Problem Solving Escalation Management Organization skills, attention to detail and follow through to resolve any outstanding issues Completed Bachelor's Degree.

Other info

Employee Benefits – Be well, work well, live well

Be at your physical best & take advantage of additional financial support

Flexible medical & dental subscription plan with Regina Maria;

Nutrition counselling & Wellness subscriptions (7Card, Worldclass, SanoPass, or other providers);

Benefit Online platform for gift vouchers, transportation passes, vacation, cultural activities and many others;

Discount on Accenture shares through Employee Shares Purchase Plan;

Referral bonus, depending on the career level of the job opening;

Life insurance for you and your loved ones.



Follow your purpose:

23 vacation days with our loyalty scheme, granting additional days: 1 extra day after 2 years, another after 5 years, and an additional day every 3 years until reaching a total of 30 vacation days;

Additional private pension plan, starting the second month of employment;

Flexible working hours depending on project specifics;

Access to a wide range of training and development opportunities;

Communities of interest: sport, volunteering, and employees' resources groups (parents, mental health allies, Pride, disability, expats).



Care for you and your loved ones

Psychological and psychotherapy counselling support;

Premium access to well-being apps (Calm and Wysa);

Paid maternity or paternity leave;

Children educational reimbursement;

Support for adoption & psychological, financial and legal sessions for everyone in your household.



At the heart of change, there is a great human. Bring your ideas, ingenuity and passion and be part of our team!