Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Junior Team Leader you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role
As a Team Leader on our team, you will:

• Own and monitor the performance and calibration on team members
• Do frequent 1:1s with team members to solicit feedback on process inefficiencies or team related issues
• Deliver performance reviews to team members
• Own and create performance improvement plans
• Communicate vision and strategic vision changes
• Track case handling and time management
• Review and improve case handling flow
• Create, implement, and follow up on individual, team, and site wide action plans and communicate the initiatives and results with our client
• Identify and implement initiatives to drive customer satisfaction, increase case quality, increase efficiency, and boost team productivity - and share the initiatives and results with our client
• Manage the performance and career development of the support team
• Manage responsive relationship with our client to build productive, retention-oriented team culture
• Report weekly according to the KPI performance code calls
• Own, prepare content, and present reporting for WBR/MBR/QBR Handle all agent scheduling

What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:

• Full-time indefinite contract
• Performance bonus
• The option to choose from a board range of flexible benefits through MY Benefit Platform
• Possibility to work from home
• Medical Subscription
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes

Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work
In accordance with Romania’s law, only applicants who are legally authorized to work in Romania will be considered for this position.