Keen on building your career? We have the right opportunity for you!

What would be new for you

The company / Our journey started in 2004. With headquarters in Iasi, Beenear has been providing software development services to the global market. Our main objective is to create the ideal context that allows Romanian IT professionals to express their skills and abilities in a creative and original way.

Our partners / Our passion is to solve the problems of our partners. We make an impact on a global level, as our partners are important and world-renowned software companies and together, we develop solutions used by top retail, logistics and financial companies.

You will manage and coordinate incoming IT support tickets. The primary responsibility is to ensure that tickets are correctly assigned and resolved on time, maintaining clear communication with customers and internal teams.

What you will do

• Accept and log incoming support tickets
• Assign tickets to the team based on the issue
• Inform customers that their request has been received and is being processed
• Monitor ticket progress and follow up with the development team in case of delays
• Working Hours: Two shifts of 8 hours – 7:00-15:00 and 13:00-21:00, Monday to Friday

What you need to own

Must-have:

• Proficiency in Italian and English (spoken and written)

Nice to have (in order of preference):

• Spanish language skills
• German language skills
• Basic knowledge of SQL

Soft-skills:

• Good communication skills
• Customer-oriented attitude for understanding the client’s demands
• Good time-management skills
• Good analytical skills and results-oriented thinking
• Team spirit with a proactive attitude

What we can offer you

Great team

• An innovative and collaborative environment
• International exposure and challenges
• Team-building activities and social events
• Flexible schedule and ‘work from home’ possibility
• Annual holiday entitlement up to 24 days, according to the seniority in the field

Outstanding growth

• Beenear Academy – soft & hard skills trainings and workshops
• Professional Certifications relevant for your role sponsored by the company
• Bookster and Plural Sight access

Excellent compensation

• Annual salary review based on performance
• Meal tickets and gift tickets for Easter and Christmas
• Medical Insurance with Regina Maria & Groupama
• Discounted subscriptions for local gym providers
• Access to “7 Card” subscription
• Employee Referral Bonus Policy for you and your recommendation

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