Company Profile

LSEG (London Stock Exchange Group) is a world-leading financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering services across Data & Analytics, Capital Markets, and Post Trade.

Backed by three hundred years of experience, innovative technologies, and a team of over 23,000 people in 70 countries, our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth.

Role Profile

Are you passionate about making developers' lives easier, faster, and more fulfilling? Do you dream of streamlining workflows, squashing bugs, and fuelling innovation? We are on a mission to supercharge our engineering culture by building a world-class Developer community that is the envy of the industry.

• In this role, you will be joining our Developer Success Team within Engineering Excellence & Productivity (EXP), Infrastructure & Cloud (I&C) as a Senior Knowledge Engineer. This team serves as a front door to the Engineering Excellence & Productivity (EXP) engineering, operations, and compliance teams with the key focus of enabling our CT DevOps teams to bring new software or new features to production as quickly as possible.
• Ensuring all central requirements and changes are supported via aligned EXP squads. Using our EXP squads, the team will either explicitly implement the technical change required or lead CT coordinated efforts where there are multiple capability dependencies.
• Ensuring correct tooling standards are being followed as well as automation of operational tasks.
• Supporting CT Compliance, Security Controls and Risk Management.
• Ensuring an acceptable level of IT operations performance and error risk in line with service level agreements (SLAs)
• Continuously review operating metrics and data to identify opportunities to improve.

Tech Profile/Essential Skills

• Strong understanding of taxonomy, metadata, and information architecture principles
• Understanding of DevOps / DevSecOps Principles including CI/CD
• Understanding of fundamentals of Developer Tools (ex: GitLab, Jenkins, Docker, Kubernetes)
• Ability to analyse data usage patterns and optimize the knowledge management system based on insights
• General understanding of Databases
• Knowledge Management Tools (ex. Confluence, SharePoint, Teams, Stack Overflow), including Administration and Configuration
• PPM Tools (ex. Asana, Jira, Clarity)
• Presentation Delivery Tools (ex. MS PowerPoint, Lucid Chart).
• Desired experience in conducting surveys (NPS) and organizing unique events (Hackathons, Workshops), and knowledge management campaigns.
• Desired experience with Video Editing and Publishing
• Previous experience in a Project delivery, Coordination or Support role
• Previous experience in Knowledge Management in support of Software Development, Business and Technical Analysis, Quality Assurance, and / or Emerging Technology and Governance.

Preferred Skills and Experience

• Hands-On experience of working with Confluence, SharePoint and Stack Overflow
• Ability to integrate knowledge-based systems with other applications and systems within the organization
• Evaluate the performance and effectiveness of knowledge-based systems.
• Identify areas for improvement and implement optimization strategies
• Ensure seamless data flow and interoperability
• Hands-On experience of working with PPM Tools (ex. Asna, Jira, Clarity) and Presentation Delivery Tools (ex. MS PowerPoint, Lucid Chart, etc.)
• Hands-On experience in creating, editing and distributing user communications covering technical and non-technical events and processes.
• Hands-On experience in scripting language, preferably Python
• Ability to work independently and in a team environment.
• Ability to communicate effectively in English with all levels of staff, both orally and written.
• Ability to manage own work and multitask to meet tight deadlines without losing sight of priorities under minimum supervision.
• Highly motivated, self-directed individual with a positive & pro-active attitude to work.
• Customer and service focused, with determination to meet their needs and expectations.
• Be driven and committed to the goals and objectives of the team and organization.

KEY COMPETENCIES

• Structure knowledge using appropriate ontologies, taxonomies, or other knowledge representation formalisms.
• Develop and maintain knowledge bases, ensuring accuracy, consistency, and completeness
• Design and implement knowledge-based systems using various tools and technologies.
• Populate knowledge bases with relevant data and information.
• Continuously update and refine knowledge bases to improve system performance and accuracy
• Designs, builds, and updates documentation and other knowledge management artefacts to maintain and enhance the knowledge base describing the products, system, and its parts, including user and technical documents across all media (documents, wikis, videos, etc).
• Integrates data from multiple sources into a cohesive and comprehensive knowledge base.
• Facilitates the creation, sharing and curation of relevant content such as documents, wikis, guides / manuals, knowledge articles and Q&As within knowledge management platforms ex. Confluence, SharePoint, Stack Overflow, GitLab Wiki, etc.).
• Identifies gaps in the existing knowledge management process and recommends improvements to enhance knowledge capture, sharing and retrieval
• Develop and integrate NLP techniques to enable natural language interaction with knowledge-based systems
• Build and train language models to understand and respond to user queries effectively
• Implements and maintains advanced search functionalities to help developers quickly find relevant information.
• Shows ability to produce innovative ideas and novel approaches to problems and establish solutions through different methods.
• Partners with clients and resolves issues by diagnosing problems, determining resolutions, and implementing effective solutions.
• Defines a problem, generates solutions, and evaluates and identifies the best solution to overcome the problem.
• Interacts well with others, quickly establishing rapport building positive relationships and networks.
• Ensures a product/service meets or exceeds specified standards and objectives to achieve desired level of quality.

Education and Professional Skills

• Bachelors Degree in related field or equivalent experience
• Curious about new technologies and tools, creative thinking and initiative taking.
• Solid, literary English editing/reading/writing capability required.
• Strong communication & collaboration skills.
• Commitment to DevOps/DevSecOps culture.
• Familiarity with Agile principles including any hand on experience.

Detailed Responsibilities

• Knowledge Management System Design & Development - Design, develop and enhance knowledge management systems (across all available venues and tools) to ensure user access to organisational knowledge, technical documentation, best practices, educational materials, and interactive Q&A's.
• Integrate data from multiple sources into a cohesive and well-structured knowledge base.
• Facilitate creation, sharing and curation of technical content such as wikis, user guides / manuals, video tutorials and knowledge articles across all available media.
• Optimize search and retrieval capabilities to help developers quickly find the required information
• Identify, evaluate, and curate relevant knowledge resources, including articles, research papers, case studies, and best practices.
• Collaborate with subject matter experts (SMEs) to ensure the accuracy and relevance of curated content.
• Maintain a well-organized repository of knowledge assets
• Facilitate knowledge-sharing forums, communities of practice, or discussion groups
• Track the impact of knowledge adoption initiatives through metrics such as engagement rates, content views, and surveys/user feedback
• Continuously assess the effectiveness of knowledge dissemination methods and adjust strategies accordingly
• Provide input and execute on strategies to promote knowledge adoption across the organization
• Provide training and support to developers on knowledge management tools, ensuring optimal use of the system and promoting knowledge sharing culture.
• Provide reports on key metrics relevant to knowledge management practices.
• Handles own workload and promotes an inclusive and open culture.
• Demonstrates depth of knowledge and expertise in knowledge management and is regarded as the SME in their domain. Develops knowledge of other domains to understand linkages and dependencies.
• Understands the knowledge management strategy and culture, and how they impact own work as well as adjacent teams.
• Oversees the design work and planning for user journeys ensuring they achieve the desired objectives.
• Supports the creation of solutions for Epics and the associated implementation tasks.
• Develops understanding of LSEG's commercial direction and how technology and knowledge management is forming a part of this.
• Completes the delivery of given tasks with limited guidance and oversight.
• Builds strong relationships with senior internal stakeholders, growing network and collaborating with own team and colleagues in other domains. Communicates complex information clearly to relevant audiences.
• Takes initiative to develop knowledge in technology products and tools through on the job learning, certifications, and projects.
• Must interact with global teams in time zones spanning UK, US, APAC areas.
• Engage in and improve the whole lifecycle of services--from inception and design, through to deployment, operation, and refinement.
• Participate in Project related activities to meet operational needs.
• To ensure knowledge management artifacts of all supported systems are continuously updated.
• To provide the highest level of customer service, whilst working under pressure.
• To follow and adhere to established Incident Management, Change Management and Problem Management procedures.

Benefits

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!

We maximise each employee's potential through personal development through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as:

• 25 days' holiday per year
• 1 additional day off for your Birthday
• Annual wellness allowance
• Share Purchase Plan
• Medical Health Insurance
• Medical Subscription (preventive medical services)
• Dental Coverage
• Life insurance
• Pillar 3 Private Pension
• Meal Vouchers
• Flexible Benefits
• Bookster
• Volunteering Events

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.