Short company description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.





With more than 4,000 employees in our Bucharest, Cluj-Napoca and Iasi offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes eight domains: Finance and Accounting, Order Management, Procurement and Supply Chain, Sales Operations, IT Services, Customer Services, SOX Compliance and Trust and Safety.





Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iasi, or through our work from anywhere model. We offer our workforce a flexible work-life balance and enable them to work from the office, at home, or just about anywhere. Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Support, IT Support, Procurement, Order Management, Ad Moderation and Content Moderation.

Requirements

Cultural Fit with the client values, mission, and team.

• Basic understanding of KPIs (ideally experience in a contact center or similar).

• Ideally previous CDD (Customer Due Diligence) experience (nice to have).

• Successfully passes the onboarding training and nesting period.

• Minimum B2 English language.

• PC literacy.

• Ability to work in Shifts.

• Attention to details



Preferred Qualifications/ Skills

• Good Excel, MS Access, Power Point skills, word and experience in VBA will be an added advantage

• Previous working experience on any AML/ KYC tools is an advantage

• Working experience with various countries and cultures would be a plus;

Responsibilities

Responsible for processing verifications within SLA to the best of their ability.

• Responsible for keeping up to date with latest guidelines, rules, and regulations.

• Responsible for maintaining quality and compliance standards.

• Take responsibility for personal growth, actively trying to improve KPI's based on input from Team Leads and Support Teams.

• Primary contact for expertise on policy and procedures.

Other info

What can we offer?

• Attractive salary.

• Stable job offers - employment contract.

• Work in a multicultural environment;

• Various trainings (initiating, soft skills).

• Possibility of development;

• Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).

Benefits

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  Performance bonus
  
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  Annual bonus
  
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  Holiday bonus
  
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  Special events bonus
  (ex: Easter, Christmas)
  
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  Medical subscription
  
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  Medical insurance
  
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  Life insurance
  
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  Gym membership
  
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  Trainings
  
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  Courses
  
• 
  Certifications
  
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  Discount for company products / discount for services of partner companies
  
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  Teambuildings / trips
  
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  Parties / company events
  
• 
  Laptop
  
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  Mobile phone
  
• 
  Parking space
  
• 
  Fun / Relax Area
  
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  Meal vouchers
  
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  Holiday vouchers
  
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  Cultural vouchers
  
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  Nursery vouchers
  
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  Gift vouchers