L1 Customer Support
Companie Verificata
Adaugat: 3 săptămâni în urmă
GENPACT ROMANIA SRL
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Companie
:
GENPACT ROMANIA SRL
Functia Jobului
:
Servicii pentru clienti & suport
Industrie
:
IT si telecomunicatii
Locatie & Tipul Jobului
:
Bucuresti | Program Full Time
Nivel experienta
:
Junior
Vechime
:
Fara experienta/Mai putin de 1 an
Descriere
:
- Ensure customer satisfaction by delivering professional and friendly support across all interactions.
- Collaborate with Level 2 support teams for advanced issue resolution, escalating as necessary.
- Use specified tools and resources to troubleshoot and resolve basic technical issues.
- Work effectively with other departments, including quality assurance, sales, and product teams, to enhance customer experience.
- Document customer inquiries and resolutions accurately within the CRM system.
- Follow internal policies and uphold both internal and external Service Level Agreements (SLAs).
- Adhere to defined processes and work instructions, ensuring consistency in service delivery.
- Incorporate lean management practices to improve process efficiency and workflow.
- Execute assigned tasks diligently, with a focus on quality and timeliness.
- Build and maintain a strong understanding of the products, staying knowledgeable on all aspects relevant to support.
- Keep updated on company processes and engage in continuous learning to stay current on new product updates, features, and procedures.
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