Short company description

EVERIENCE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.





Our main activities:





Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications





IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365





BPO (20%): Externalization of business processes, back-office activities within our specialization





Join and grow with EVERIENCE!


Choose a job that makes sense among our current opportunities.

Requirements

- Spoken languages: fluent French and English (B2/C1);

- Technical college or university is not mandatory as necessary training will be ensured;

- Previous customer support experience is an advantage;

- Excellent customer service abilities: client orientation, active listening and interpersonal skills;

- Ability to work in a dynamic environment and to multitask;

- Availability to work in shifts.

Responsibilities

- Provide accurate and optimal IT solutions via telephone, e-mails or chat;

- After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);

- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;

- Follow-up the existing back-log;

- Comply with project’s performance indicators;

- Communicate with other designated teams and escalate complex issues.

Other info

What we offer:



Permanent contract

Central building offices with excellent view on the city, top facilities and equipment

Competitive salary

Performance bonus

Meal tickets and gift vouchers

Night shift bonus

Taxi ticket for night shift

Training opportunities

Regina Maria medical package

Copayment 7Card

Extra vacation days

Massage at the office day

Fruits on the house

Relocation package