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EVERIENCE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.





Our main activities:





Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications





IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365





BPO (20%): Externalization of business processes, back-office activities within our specialization





Join and grow with EVERIENCE!


Choose a job that makes sense among our current opportunities.

Cerinte

Requirements:



- Spoken languages: fluent Spanish and English (B2/C1);

- Technical college or university is not mandatory as necessary training will be ensured;

- Previous customer support experience is an advantage;

- Excellent customer service abilities: client orientation, active listening and interpersonal skills;

- Ability to work in a dynamic environment and to multitask;

- Availability to work in shifts.



What we offer:



- Permanent contract

- Central building offices with an excellent view of the city, top facilities and equipment ( During the pandemic we all work from home)

- Competitive salary

- Performance bonus

- Meal tickets and gift vouchers

- Training opportunities

- Regina Maria medical package

- Copayment 7Card

- Extra vacation days

- Massage at the office day

- Fruits on the house



What about choosing much more than a job? #AJobThatMakesSense

Responsabilitati

We are searching for tech-savvy enthusiasts!



If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague!



And you'll also be considered a hero when you solve our customer's challenges.







What you will do:



- Provide accurate and optimal IT solutions via telephone, e-mails or chat;

- After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);

- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;

- Follow-up the existing back-log;

- Comply with project’s performance indicators;

- Communicate with other designated teams and escalate complex issues.