Training Development:
Design and develop training programs (in-person, online, hybrid) that meet the organization’s needs.
Collaborate with vertical/department heads to identify training needs and develop tailored programs.
Create instructional materials such as presentation items, graphic and interactive materials, tests and assessments, traditional resources.
Training Delivery:
Conduct training sessions, and workshops for employees across different levels.
Facilitate onboarding program for new hires and continuous development programs for existing employees.
Use a variety of teaching techniques and media to enhance learning effectiveness.
Training Evaluation:
Assess training effectiveness through surveys, assessments, and feedback forms.
Track and report on training metrics (attendance, completion rates, training plan).
Continuously update and improve training programs based on feedback and organizational needs.
Collaboration:
Work closely with leadership, and other departments to ensure training aligns with organizational goals.
Serve as a subject matter expert on internal training and development initiatives.
Administration:
Ensure training records are maintained.
Coordinate logistics for training sessions, including scheduling, booking rooms, open tickets and arranging materials.
Ensure all training complies with relevant policies, procedures, and regulations.
Continuous Improvement:
Stay updated on industry trends, new training techniques, and tools to enhance the training programs.
Conduct needs assessments to identify skills gaps and recommend training solutions to fill those gaps.