The Challenge

We are seeking an enthusiastic Level 1 Technical Support Specialist to join our growing blockchain technology team. The ideal candidate will be the first point of contact for users requiring technical assistance with our decentralized solutions, providing fast and effective support to ensure customer satisfaction.

Details

Provide frontline technical support to end-users, developers, and partners using our blockchain platforms.
Troubleshoot and resolve basic technical issues related to wallet setup, transactions, smart contracts, and node connectivity.
Guide users in securely interacting with decentralized applications (dApps) and blockchain networks.
Assist in managing access keys, encryption issues, and wallet recovery processes.
Document customer interactions, solutions, and best practices in the knowledge base.
Escalate unresolved issues to the Level 2 Support Team for advanced troubleshooting.

What We Offer

Working with new technologies and modern work environment;
Incentives and also bonuses – financial and non-financial;
Referral bonuses;
Extra vacation days;
Work from home & flexible work hours, aligned with project needs;
Private health insurance;
Meal tickets;
Various discounts for gym classes & other recreational activities;
Discounted office parking;
Excellent coffee, delicious snacks and drinks at the office;
Social and team-building activities;
IntelligentBee way of working and way of life!