As a Level 2 Customer Support Agent:

• You will be expected to deliver outstanding support to our client’s community and go above and beyond the day to day duties.
• You will support the users of the online genealogy platform with troubleshooting via chat and e-mail and you will:
• Provide quаlity аnd profеssionаl responses to customers via еmаil and chаt
• Troubleshoot, negotiate and provide information and solutions to customers, with the highest standards of professional customer care
• Efficiently gather customer information, determine and fulfill customer needs
• Provide quality service and support in a variety of areas including, but not limited to: account verification/ assistance, product knowledge and system troubleshooting
• Go the extra mile to find creative solutions to accommodate customer requests and queries in an efficient and timely manner

We offer:

• Stable job, in a multicultural fast-growing environment
• Above-average fixed salary, performance and tenure-based bonuses, depending on the position
• Monthly meal tickets
• Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest
• For the shifts ending at 10:00 PM, the company will provide transportation vouchers for taxi
• Private medical subscription coverage
• Extra health benefits: special discounts for dental care and optical services with our partners
• Reimbursement for your public transportation subscription, after the trial period
• Gym subscription reimbursement, after the trial period
• Free subscription to the Bookster virtual library
• Dedicated psychologist available for free sessions (online or face to face)
• Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
• Paid training and international career opportunities
• Multilingual exposure - improve your spoken and written language skills
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long​