Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
︁︀​︂︃︃​︇︅​︀Responsibilities:
• Respond promptly to customer inquiries;
• Deal directly with customers either by telephone, electronically or face to face;
• Handle and resolve customer requests;
• Obtain and evaluate all relevant information to handle product and service inquiries;
• Provide pricing and delivery information;
• Process orders, forms, applications and requests;
• Organize workflow to meet customer time frames;
• Direct requests and unresolved issues to the designated resource;
• Manage customers' accounts;
• Keep records of customer interactions and transactions;
• Prepare and distribute customer activity reports;
• Maintain customer databases;
• communicate and coordinate with internal departments;
• Follow up on customer interactions;
• Provide feedback on the efficiency of the customer service process.
Beneficii:
- asiguram transport de la metrou Aurel Vlaicu pana in locatie
- pachet servicii medicale Regina Maria
- pachetul salarial consta in parte fixa + tichete de masa si comision din vanzari