Key Responsibilities

Guest Relations: Greet each guest with professionalism and warmth, ensuring they feel welcomed and valued. Address special requests and manage VIP experiences with discretion.
Service Leadership: Coordinate and lead the front-of-house team, ensuring seamless, polished service that meets Relais & Châteaux standards.
Reservation Management: Oversee reservation systems to optimize table turnover while maintaining the ambiance and comfort of the dining room.
Staff Training & Development: Mentor and train waitstaff on service etiquette, French gastronomy knowledge, and wine pairings, ensuring a cohesive and highly skilled team.
Quality Control: Conduct quality checks throughout service, monitoring table presentation, guest satisfaction, and overall flow to ensure consistency in guest experience.
Collaboration: Work closely with the kitchen and bar teams to coordinate timing, manage special requests, and ensure all details align with guest expectations.
Problem Solving: Address guest concerns and resolve issues promptly and effectively, turning every interaction into a positive experience.
Ambassadorial Role: Represent Le Bistrot Français at industry events, networking functions, and media appearances, championing our dedication to luxury hospitality.

Qualifications

Experience: Minimum of 3-5 years in a similar role, preferably in fine dining or luxury hospitality, with a background in French cuisine and Relais & Châteaux experience as a plus.
Knowledge & Passion: Extensive knowledge of French gastronomy, wine pairings, and upscale service protocols; a commitment to creating exceptional guest experiences.
Languages: Fluency in English and Romanian; proficiency in French is highly desirable.
Professional Demeanor: Exemplary communication, interpersonal, and leadership skills, with a calm and approachable presence.
Flexibility: Ability to work evenings, weekends, and holidays, as required to meet the needs of our guests.

What We Offer

Competitive Package: Attractive salary and benefits tailored to the Relais & Châteaux brand.
Career Growth: Continuous learning opportunities within the Relais & Châteaux network, with a focus on professional and personal development.
Prestige & Community: A welcoming, dynamic work environment that upholds the Relais & Châteaux values of hospitality, authenticity, and luxury.

Join our passionate team at Le Bistrot Français Relais & Châteaux, where we elevate the dining experience with artistry, grace, and a dedication to French elegance.

To apply, please submit your CV along with a cover letter detailing your relevant experience and commitment to luxury hospitality.