Ana Luisa is a fast-growing, New York-based jewelry brand committed to sustainability and delivering high-quality, affordable jewelry for all. With a collaborative and dynamic team, Ana Luisa is committed to fostering a supportive and inclusive workplace that drives creativity and growth.

As we continue to grow rapidly and expand across multiple channels, we’re looking for a Multi-channel Operations Associate to help us support the day-to-day operations and channel management of varying marketplaces and wholesale relationships.

About the job:
For our Cluj office, we are seeking a highly organized, detail-oriented Multi-channel Ops Associate to join our supply chain team. This role will support our Multi-channel Ops Manager in overseeing and processing orders from multiple distribution channels (D2C, marketplace, wholesale), ensuring timely accurate handling across our ERP and EDI system, managing daily exceptions, and working on continuous process improvement to minimize manual touchpoints.

The ideal candidate will have experience in logistics, operations, and supply chain, with a passion for cause-and-effect analysis and enthusiasm for learning new things through a diverse set of ad hoc projects.

This role will report to the Operations Manager.

This role will require working from 11 AM to 8 PM (RO time) to handle all the order-related inquiries and help the customer experience team before the same-day cut-off (1 pm EST - 8 PM RO time).

What you’ll be responsible for:

• Marketplace & Wholesale order processing: Manage and verify orders from multiple channels, ensuring they are processed accurately and timely in all systems - ERP, EDI & WMS.
• Logistics Coordination: Support outbound logistics operations, collaborating closely with our 3PL provider, carriers, and marketplace & wholesale partners to maintain efficient workflows and resolve daily exceptions
• Amazon oversight: Manage replenishment and internal shipments, removal of returns, SKU exceptions, and investigate and resolve Amazon inbound shipping issues.
• Data Management: Use Excel to manage and monitor operational performance of all channels, and maintain Ana Luisa compliance standards with delivery, returns, and order processing SLAs of all existing and future partners.
• Ad Hoc projects: Coordinate & manage special projects - from new partner onboarding to writing SOPs for our 3PLs to supporting channel-specific testing of new programs and services.

What you’ll love about us:

• Friendly work environment
• Working for a New York brand
• Medical coverage at Regina Maria
• Gym subscription with 7Card
• Meal Tickets
• Bookster subscription
• Remote job
• Private pension fund (pillar III)
• Quarterly team events and presents from the company
• Work laptop and other needed equipment
• Professional development budget