Your Role & Responsibilities:
Ideal job for candidates that have experience working for a Telecom company in the fixed-line process. ︁︆︈​︁︄︉​︁︄︈​︁︀This role involves managing the technical aspects of setting up and maintaining network circuits for telecom customers. The person in this position ensures proper installation, testing, and troubleshooting of broadband/fiber connections, working with various telecom providers and technologies and is fluent in Dutch.

If you’ve handled customer issues related to Broadband/Fibre Provisioning, No-Connectivity, Wireless, Slow-Speed issues, you’ll have a good rewarding career on the Network-side of how customers consume Internet and Data & Voice Services

Responsibilities:

• Review Telco Access and Circuit order by performing network checks and site readiness to ensure provisioning of order is line with customer’s order;
• Perform and document all checks and component testing to determine completeness and accuracy of all information;
• Perform tasks and activities to ensure on-time request through to local Telco Access providers;
• Perform exception and escalation management tasks or actions including documenting and escalating as required to be able to meet and deliver customer promised commitment timelines;
• Deliver on-time response and resolution updates via Phones, Emails, Tickets/tasks from various stakeholders, internal and external;
• Provide weekly order summary performance to drive Telco turnaround performance;
• Track, manage, and resolve all Third-Party Access Provider related activities, milestones, & escalations;
• Coordinate with Local Field Technicians, 3rd Party Vendors and Local Telco Access providers in performing standard testing test, install and activations of local circuits and porting of telephone numbers in systems and troubleshooting of connectivity;
• Coordinate and conduct standard testing as required based on the product type;
• Troubleshoot, document, and resolve issues identified and certify services end to end;
• Support on escalated cases from Network Field Operations or Customers to support site surveys when circuit testing is involved.

Additional information:

• Permanent contract;
• Competitive salary;
• Private health and life insurance from day one in the company;
• Working hours: Monday to Friday 9 AM - 6 PM.
• Hybrid Work Module.
• Meal allowance on card/voucher.