Job Description

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Department.

KEY RESPONSIBILITIES:

Ensure smooth and timely freight process flow

Ensure accurate and timely data entry into our operational system

Track and Trace Ocean Files

Use Global Ocean Wok Flow Monitor on a daily basis and other reports and tools as available

Ensure documents are timely sent to customer or broker for customs purposes.

Ensure accurate and timely client and vendors billing.

Interact with our customers in arranging their international shipments, meeting customer service standards.

Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).

Meet compliance at all times to regulations internal and external in accordance with government regulations.

Understand department process flow, and looking for best practices to improve operational efficiency and productivity

Ensure all customers standard operating procedures in place and updated in customer SOP.

Meet KPI standards in accordance with the Company’s procedures

Overseas communications, timely responses to emails and requests (internal and external)

Situations escalation to Management, when necessary

Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Attend training classes when required. Complete mandatory training when required.

Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Knowledge:

Expeditors’ Company Policies and Procedures
Basic local regulatory knowledge for compliance (preferred)
Understanding of ocean documentation process, a plus
Hazardous Materials certification (preferred)
Understanding of Expeditors systems and procedures
Romanian Language (spoken & written)

Skills:

Pro-active, strong organizational skills.
Good computer skills (Excel, Word)
Fluent in English
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Behaviours:

Positive and willing to help attitude