British School of Bucharest is looking for a nice, charismatic, smart, English fluent candidate for the position of Customer Relationship Officer

The Customer Relationship Officer is the first impression of the British School of Bucharest and must display superior customer service and hospitality skills consistently while assisting students, parents, co-workers or vendors on the telephone, e-mail or in person.

Major responsabilities:

• Operates the PC, handles email requests, answers and directs phones, provides information and directions, receives and forwards messages and correspondence.
• Completes various clerical tasks assigned by the direct manager, ensures that the reception, seating area is clean, organized, has a correct temperature, adequate lighting and free of any delivery boxes and unwanted clutter. Reports any maintenance issues to the respective department and follow up upon completion.
• Communicates with Admissions Department of tour awaiting customers. Offers refreshments; maintains area clean of cups and disposables. Communicates with Maintenance department to refill, supervises primary pupils in case parents arrive late to pick them up.
• Must possess multi-tasking skills with constant interruptions. Must be flexible for overtime and flexible shifts.
• Cultivates strong client relationships, ensuring client satisfaction.
• Is aware of emergency procedures and follows the school protocol.

If you consider you are the one, please send your application accompanied by a motivation letter and a recent photo to [email protected] . Only suitable candidates will be contacted.