THE JOURNEY

• Assist couriers on a diverse range of topics, varying from app. functionalities to payments and other topics they face on a day to day basis.
• Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of the couriers.
• Provide logistic support regarding the distribution of the seasonal work equipment.
• Be involved in setting and achieving the onboarding targets in the designated cities, while making sure that the overall operation performance is met.
• Manage scheduling, attendance and the general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs
• Communicate effectively with the local Operations Manager on customer support processes and operations
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

WHAT YOU WILL BRING TO THE RIDE

• Good communicator with ability and agility to solve problems
• Being highly motivated to work for a fast-growing startup
• Basic Excel and Data Interpretation Skills
• Enjoy learning and adapting to new technologies
• Have initiative, be proactive and autonomous - Glovo is also yours!
• Have good energy and like what you do, even on bad days
• Fluent in English
• An empathetic, inclusive and curious attitude

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.