Candidatul ideal

Professional Qualifications:

• Education: Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
• Work Experience: 6 months + experience in order processing, customer relationship management, logistics, or e-commerce is preferred.
• Language Skills: Proficiency in both Romanian and English is required.
• Communication Skills: Ability to effectively communicate with customers, suppliers, and internal departments.
• Analytical Abilities: Capability to analyze data, prepare reports.
• Organizational Skills: Ability to manage multiple tasks simultaneously.
• Computer Skills: Proficiency in office software (., Microsoft Office).
• Personal Qualities: Responsibility, proactivity as well as the ability to adapt quickly to changing conditions.

Descrierea jobului

Main Responsibilities:

• Receive and process customer orders accurately and efficiently. Ensure all client requirements are met, from order entry through to delivery.
• Participate in the evaluation of clients for eligibility and creditworthiness as part of the rent-to-own agreement process.
• Organize the purchase and payment of goods from suppliers.
• Communication with courier services to guarantee timely dispatch and delivery of orders. Oversee the logistics from end to end to ensure a seamless operation.
• Keep track of payments due from clients, sending reminders and managing debt recovery if necessary.
• Provide excellent customer service, responding to inquiries and resolving issues promptly to ensure customer satisfaction.
• Monitor inventory levels to prevent stockouts and overstock situations.
• Prepare and submit regular reports on order status, inventory, and customer interactions to management.

Expected Results:

• Enhance Order Processing Efficiency
• Maintain Excellent Client Relations and Retention
• Optimize Inventory Management and Supplier Relations