Office Location: Bucharest Work location: Bucharest, for employees based in Bucharest 1 day/week at the office Collaboration Type: Individual Labor Contract/B2B Duration: 6 months + 6 months Salary: 5000 lei net Please note that only candidates based in Romania will be taken into consideration. Tasks Provide advice and guidance to the customer throughout the order processing cycle (email) and ensure that he is aware of their acceptance policy Redirect and help resolve issues in a timely manner Take action to solve and avoid recurring problems Monitor orders that require customer consent for billing To help maximize receipts on accounts at the end of the financial quarter, by collaborating with all parties involved To regularly participate in meetings with customers partners/sellers and to lead the discussion in the operational field Encourage partners/customers/sellers to use the systems provided To proactively provide customers and sales representatives with the status of ongoing orders, especially those at risk of not being delivered in accordance with the agreed level of performance To help teams solve problems caused by customers that affect orders, through direct collaboration with the partner/customer Address issues related to orders and monitor the evolution To work together with the Deal Manager on complex orders and manage the communication with the client/partner Work with Account Operations Manager on actions that can improve operational experience Ensure that the account operations manager (if applicable) is always informed of any operational issues of the account Requirements Experience in interacting with customers Experience in collaborating with multiple countries/sub-regions Fluency in English - must have Fluency in Italian/Spanish - nice to have Customer orientation Compliance with the agreed deadlines for each action Ability to work independently with limited external assistance Ability to accurately manage a large amount of work according to priorities Excellent communication skills, both verbally and in writing Ability to work under pressure and manage difficult conversations with stakeholders Benefits Health subscription Meal Tickets Paid leaves: 24 days/year Worldclass preferential subscription Instant access to salary Remote work bonus Next generation matchmaking - fast, accurate and 100% digital.