Short company description

De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

Requirements

- Candidates with strong analytical skills to interpret data and identify trends.

- Solid business acumen is needed to understand market dynamics and customer needs.

- Problem-solving abilities are required to respond to challenges and develop solutions

- Any experience within automotive/industrial and international environment will be considered as a strong asset

System Applications: trained and intermediate user of MS Excel and relevant SAP transactions (order management & quality management)

Ability to work in a team: support team goals, take initiative, seek to give and receive help and feedback

- Customer Interface management: communicate effectively with the customer using standard tools and conventions, both in calls with the customer as through other media

- Product knowledge: demonstrate affinity with or established knowledge on the main features and qualities of Goodyear's tires and other products

- Excellent English communication skills (verbal and written) (another European language may be required )

- 1 - 5 years Experience of working in a customer facing environment

Responsibilities

- Order entry: receive and process customer orders, inform the customer on the availability of products and the foreseen delivery dates of his orders.

- Offer guidance and support to the customer in all relevant ordering channels (through Customer Service or e-Ordering)

- Order Management: Follow-up of all orders and business inquiries.

- Use the order management processes to drive a continued customer centric approach through flawless order processing, providing clear and reliable order confirmation.

-Maximize the reliability of our order promises and services by taking necessary actions as described in work instructions and by taking proactively contact with all necessary internal partners.

- Sell The Plan.

- Quality Management: enter and process customer claims in the Quality Management module (QM) and drive swift and complete resolution fo the QM notifications.

-Good understanding of all relevant Order To Cash areas where customer claims can occur including logistics claims, billing & pricing.

First Contact Resolution: maximize the customer requests answered during the first contact with the CSR in the contact center.

- The remaining customer requests need to be logged and followed up in accordance with the organization’s service standard processes, scripts, and procedures.

-Maximize sales and customer order fulfillment: take all necessary actions to sell the plan.

-Cross selling: guide the customer through our product portfolio and offer alternatives where available.

Other info

- Handle customer orders and order to cash related customer requests. Deliver customer value by end to end follow up and satisfy customer needs.

- Work closely with Sales and act as a consultant to ensure that customer needs are met. Work closely with other Supply Chain departments to cover special requests.

- Maximize customer satisfaction by contributing to the company and supply chain strategy. The performance is measured through Calls Service Level / Delivery Performance / Customer Satisfaction.

- Contribute and support the company and one team philosophy by continuously developing communication skills, proactive mindset and business expertise to ensure the best possible results for the customer and the company.

Benefits

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  Performance bonus
  
  
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  Special events bonus
  (ex: Easter, Christmas)
  
  
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  Medical subscription
  
  
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  Life insurance
  
  
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  Trainings
  
  
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  Bookster subscription
  
  
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  Laptop
  
  
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  Fun / Relax Area