Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Order to Cash – Senior Process Associate – Greek – Hybrid BucharestResponsibilitiesResponsibilities· The purpose of this position is to communicate verbally/in written with the clients and the related departments in order to collect the debt registered by them, according to the Standardized Operating Procedures and Work Instructions.· Booking of Incoming Payments: - Bank Statement; - Remittance advices.· Review customer complaints and update customer records if required· Documenting customer interactions & providing information to customers· Coordinating the chase activity, query resolution/dispute management: - Verbal & Written Communication with client; - Verbal & Written Communication with related departments.· Managing dunning letters/collection letters: - Issuing, checking and sending dunning letters/Collection letters· Reading and learning the operating procedures, contributing to the development/improvement of the operating procedures· Escalating of all unsolved/unclear issues to the team leaderQualifications Minimum qualifications· Bachelor’s degree· Relevant experience in Order Management or Cash application· Strong Communication Skills (verbal and written)Preferred qualifications· Good level of Italian (C1) and English (B2)· Good customer handling skills· High Energy level· Good interpersonal skills that can lead multiple responsibilities simultaneously· Good influencing skills and interpersonal, analytical skills and attention to detail· Good team commitment and results delivery orientation· Good experience in Order to Cash end to end processes· Good understanding of the MS Office suiteWhat can we offer?· Attractive salary;· Stable job offers - employment contract· Work in a multicultural and diverse environment with employees from over 30 countries· Genpact supports professional trainings and great career development opportunities· Free access to our award-winning learning platform· Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts