We are looking for someone with extensive knowledge and understanding of entire OTC Collections. In this role, you will be expected to work on strict deadlines in a business environment. This role may require travelling to onshore sites for Knowledge Transfer.

Responsibilities
• Manage the OTC collections portfolio and maintain strong customer relations.
• Collection on past due invoices & invalid deductions on allocated portfolios via email, phone calls etc.
• Sending reminders and follow up as per client aligned collection strategy.
• Actively call customers for open invoices, taking ownership of complete portfolio and highlight issue and challenges via agreed escalation matrix.
• Research any fully open invoices which customers have disputed, facilitate dispute details shared by customer to billing & dispute team to help them resolve the dispute.
• Extract invoice level details from customer portal and other available sources to capture invoice level details.
• Analysis customer behavior and trend to manage portfolio well and to seek required support.
• Candidate would be responsible for managing high volume accounts per month.
• Maintain all relevant systems and tables with valid information.
• Must demonstrate a high level of self-motivation, energy, and flexibility.
• Research any full open invoices which customers have disputed.
• Support team priorities and initiatives and effectively manage workload.
• Assist in SOP (Standard Operating Procedures) creation and updating.
• Deliver the required data for audit purposes.
• Making the accounting process controls established through the internal policies.
• Ensure Key Metric’s are met, and service is delivered to end users as expected.
• Daily usage of client’s tools for the assigned activities.