Responsible & fully accountable for the payroll & audit function of multiple clients
Responsible for scheduling and running the assigned client payrolls by following standard operating procedures
Maintains complete, accurate and timely client and employee records based on real time requests
Maintains complete and accurate client profile notes as well as processing instructions for each client
Balance respective payrolls based on year end calendar and remit all Third Party Remittances by defined due dates, complete all Year End balancing, filing & respective reporting
Utilize all internal tools & defined processes to ensure optimal productivity, service excellence and make recommendations for best practices to customers
Initiate pre and post production calls with clients
Answer client calls (dedicated clients, as well as other clients)
Work with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution.
Provide feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement
Suggest processes and controls tools improvements
Ensure quality controls in the payroll process and update documentation - included reconciliation of results and audit checks
Highlight and escalate relevant matters that may impact the running of client payrolls
Ensures following of process maps and workflows, including the keeping up to date of trackers, data bases and SOPs