Short company description

Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity’, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.

Requirements

• Perfect mastery of German and English, both orally and in writing, at minimum B2;

• Mastery of Windows office tools;

• Ability to manage data in large numbers and integrate into a team;

• Excellent customer service skills;

• Preferred Payroll background;

Education:

• Bachelor/certificate, an asset, or equivalent experience in administration/customer service/HR.

Responsibilities

• Responsible & fully accountable for the payroll & audit function of multiple clients;

• Responsible for scheduling and running the assigned client payrolls by following standard operating procedures;

• Maintains complete, accurate and timely client and employee records based on real time requests;

• Maintains complete and accurate client profile notes as well as processing instructions for each client;

• Balance respective payrolls based on year end calendar and remit all Third Party Remittances by defined due dates, complete all Year End balancing, filing & respective reporting;

• Utilize all internal tools & defined processes to ensure optimal productivity, service excellence and make recommendations for best practices to customers;

• Initiate pre and post production calls with clients;

• Answer client calls (dedicated clients, as well as other clients);

• Work with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution;

• Provide feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement;

• Suggest processes and controls tools improvements;

• Ensure quality controls in the payroll process and update documentation - included reconciliation of results and audit checks;

• Highlight and escalate relevant matters that may impact the running of client payrolls;

• Ensures following of process maps and workflows, including the keeping up to date of trackers, data bases and SOPs.

Benefits

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  Annual bonus
  
  
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  Special events bonus
  (ex: Easter, Christmas)
  
  
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  Medical subscription
  
  
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  Dental subscription
  
  
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  Medical insurance
  
  
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  Life insurance
  
  
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  Gym membership
  
  
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  Trainings
  
  
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  Courses
  
  
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  Certifications
  
  
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  Bookster subscription
  
  
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  Remote work allowance / Utilities reimbursement
  
  
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  Discount for company products / discount for services of partner companies
  
  
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  Payment / Compensation for extra hours
  
  
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  Extra days off
  
  
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  Parties / company events
  
  
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  Laptop
  
  
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  Mobile phone
  
  
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  Parking space
  
  
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  Fun / Relax Area
  
  
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  Meal vouchers