Candidatul ideal

Requirements of the job:




At least 2 years’ experience in the field of Human Resources

Studies in economics / business administration / psychology / HR administration / business or comparable.

Experienced in working with SAP SuccessFactors tool and HR processes is considered as plus.

Strong problem-solving skills, critical thinking, continuous improvement mindset and self-initiative.

Proven ability to work cross-functionally and collaborate with different stakeholders.

Excellent organizational skills with an ability to prioritize.

High level of attention to detail.

Independent, proactive, responsive, and reliable way of working with a hands-on mentality.

Fluent in German and very good English.

Prioritization skills.




DB Schenker GBS Bucharest is committed to create a dynamic workenvironment that values proactivity, customer focus, team spirit, open feedbackand integrity.



What we take pride in:

Attractive compensation package

Performance-related bonus scheme based on Yearly evaluation process
Meal Tickets, Cultural vouchers
Rewards and Recognition Program, Referral Bonus, Relocation Bonus
Rewarding improvement ideas implemented by our colleagues - IDEAS4SGBS



Health and Well-being

Flexible work environment through Hybrid or Remote working model depending on your current location
Private Medical Subscription for employees and special prices for family (children, spouse/ life partner) medical subscription
4 short days per year (Balance your work life with Leave Office Very Early days)
Birthday day off (to celebrate your anniversary)
Extra vacation days according to seniority in the organization
Access to different discounts on products and services such as WorldClass Gym, 7Card, Therme, Samsung, etc.
Various wellbeing initiatives and events such as Talent Contest, Quiz show, Ted Talks,etc.
Opportunities to get involved in volunteering activities



Personal and professional development

Opportunities to get involved in projects within the organization
People projects: career development, company communication, ways of working, etc.
Process Improvement and standardization projects
Mentoring program for all employees, access to Schenker Worldwide mentoring network
E-Learning System available for all employees
A ‘promote-from-within’ culture, giving our colleagues the opportunity to grow their careers






More open jobs you can find here: Find Jobs - InternalCareers (Global) (deutschebahngroup.career)

Descrierea jobului

Responsibilities of the job:




Receive incident tickets related to SAP SuccessFactors Employee Central and Time and Attendance through Service Now ticketing system.

Prioritize incidents based on severity and impact.

Resolve user issues and inquiries like:

Verify employee user credentials, reset password, if necessary, check system permissions.
Guide the employee through the self-service process, validate data, and initiate approval workflow.
Explain time recording rules, troubleshoot time entry issues, and correct errors.
Investigate discrepancies, identify the root cause, and correct working time data, absence approval issues or others T&A related topics.
Guide managers through approval processes, explain approval rules, and resolve approval bottlenecks.

Escalate complex issues to higher-level support when necessary.

Ensure data accuracy and integrity within the system.

Monitor system performance and identify potential issues.

Contribute to system enhancements and process improvements.

Contribute to the development of system knowledge and FAQs.

Collaborate & communicate with diverse stakeholders like managers, employees, P&O teams