Job Title:   Portuguese Team Lead Location:  Bucharest, Romania Work Schedule:  Full-Time, Monday to Friday We are thrilled to announce an exciting opportunity for a Portuguese Team Lead  to join our dynamic team in Bucharest, Romania . This role is perfect for experienced leaders passionate about driving results, managing teams, and delivering exceptional customer service in a fast-paced environment. Key Responsibilities: - Directing teams of up to 15 Contact Center representatives, including SMEs or Supervisors, to meet and exceed client expectations and SLAs. -Coaching agents and Supervisors, fostering teamwork and individual growth. - Monitor team performance, provide feedback, and develop individual growth plans. - Handle escalations, liaise with clients, and ensure service delivery is in line with company and client expectations. - Conduct regular performance reviews, create improvement strategies, and deliver ongoing training. - Analyze metrics and provide detailed reports on team performance. - Foster a collaborative and customer-centric team culture. - Ensure all communications and processes align with the companys quality standards.   How You Can Create Influence : - Fluency in Portuguese (C1 level) is mandatory, with ** English proficiency ** required at a B2 level. - Proven experience managing teams, ideally within airlines, travel, or tourism sectors . - Familiarity with booking software  like **Galileo or Amadeus is highly advantageous. - Demonstrated ability to thrive in dynamic and fast-changing environments , showing flexibility and adaptability. - Strong performance management  and reporting skills. - Solution-oriented, independent thinker with a customer-first mindset. - Minimum 2 years' experience as a **Supervisor or Team Leader managing diverse teams and processes. Perks and Benefits: - Competitive salary package reflecting your expertise and contributions. - Meal tickets to support your daily needs. - Private medical subscription for you and your dependents. - Reimbursement for public transportation** to ease your commute. - Bring a Friend Referral Program with consistent rewards for successful recommendations. - Potential for incentives and tenure-based bonuses based on performance. - Permanent contract, offering job stability and room for career advancement. - Full training provided by the company to support your success. - Exciting career growth opportunities within a globally recognized organization. - Work on engaging projects with leading global brands, gaining diverse and rewarding experiences. - Supportive, collaborative work culture that fosters both personal and professional development. Specifications for the Working Environment: - Dynamic, young, and diverse environment, encouraging collaboration and growth. - All necessary equipment provided by the company to ensure your success. - Access to a modern, fully-equipped kitchen and lunch area, including the latest coffee/tea machines. - Convenient facilities nearby, such as subway access, public transportation, local shops, restaurants, and pharmacies. Why Join Us? As a Portuguese Team Lead , you will play a crucial role in driving the performance of your team while working in an international, vibrant, and forward-thinking environment. This is a long-term contract opportunity offering significant career development, leadership challenges , and the chance to work with a global team and prestigious clients. --- Interested? If you feel this role aligns with your career goals, please send your CV to [email protected].  We look forward to discussing how you can contribute to our team and grow with us.