Discover ING Hubs Romania

We started out in 2015 as ING’s software development hub – a distinct entity from ING Bank Romania – then steadily expanded our range to include more services and competencies. Formerly known as ING Tech, as of 2022 we provide borderless services with bank-wide capabilities under the name of ING Hubs Romania and operate from two locations: Bucharest and Cluj- Napoca.                                                                                                                                                           

With the help of over 1700 engineers, risk, and operations professionals, we offer 130 services in tech, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide. Our tech capabilities remain the core of our business, with more than 1500 colleagues active in Data Management, Touchpoint, Channels & Integration, Core Banking, and Global Products.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged. Work ethics, honesty and knowledge sharing are key to our teams and we’re always looking for like-minded people.

The mission

In the Payment & Settlement Services (PSS) we are looking for a Customer Journey Expert Open Banking

ING’s Payment and Settlement Services (“PSS”) aims to further mature, develop and expand ING’s state of the art payments and settlements services. The PSS focusses on delivering payments and settlement services, meeting the expectations of ING’s business lines and beyond, whilst ensuring the basics: safe, secure, compliant, and reliable. The PSS is an independent unit within ING’s CTO domain, reporting directly into ING’s Chief Technology Officer.

PSS is responsible for providing standardized payments and settlements services to multiple ING business lines (WB, Retail, and others) in various countries. There is a clear ambition to also look for external commercialization of our payment platforms.

PSS changes the organization towards a true Services-based organization and to deliver on ambitious promises, we have organized ourselves into a strong strategic and commercially focused organization around our eight services, where our squads working on those products are enabled by clear prioritization, accountability, and capabilities. And right there, the ‘Service Owner’, Customer Journey Expert comes in.

PSS Product team provides the XS2A services.

This is a set of premium and regulatory required services (APIs) to facilitate corporate clients to run their processes in the payments and reporting area.

The Service Owner role has responsibilities on tactical and operational level such as managing allocated budget, operational service execution, incident management, alignment with other services in PSS, presenting our services towards internal parties and delivering a compliant and state of the art service towards service recipients.

You will be working in the area of channels, payments, reporting, finance, risk, intragroup sourcing, service/performance management and data analytics.

You will be based in a Service team of Customer Journey Experts.

The service owners are the spider in the web, working with the Product Area Lead, Product Lead, Country representatives, Squad Masters (Product Owners) and various Head Office teams like 1st Line Risk, Compliance, Legal and Finance.

As a Service Owner, you report functionally to the Product Lead XS2A.

Your roles and responsibilities

There are two main sets of activities in your new role:

Deliver the service at country level:

• You support ING’s compliancy for PSD2;
• You monitor the performance, process control standards and incidents;
• You create service reports to ING Countries / ‘service recipients’;
• You support technical migrations;
• You support Premium Services and future innovations.

Continuously monitor and improve the overall service:

• You realize the risk assessment process for service improvements;
• You support the improvement of internal and external supplier management;
• You support the Product Area Lead and Product Lead with management reporting.

We are looking for:

A Service Owner who takes things on and makes them happen; who is passionate about helping others to be successful; and has a knack for always being a step ahead.

• You are a naturally collaborative person who listens and invests in others to achieve common goals;
• You love to challenge the status quo and are eager to propose creative solutions to problems;
• You have a customer focus, where you build strong customer relationships and deliver customer-centric services;
• You focus on delivery through collaboration, ability to bring people together to work towards the same purpose.

What you'll bring to the team

As a ‘Service Owner’ – Customer Journey Expert, you have:

• 5 - 7 years of experience working as a Product Manager and/or Product Owner, for innovating products in a technology environment / software solution;
• Experience to explain complex issues in an easy way and get people on board;
• Experience with product, service management and processes;
• Strong analytical skills and an eye for detail.

Education:Bachelor / Master’s degree

Foreign languages: An excellent level of English.

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).